Terms

ALL SALES ARE FINAL AS EACH ITEM IS CUSTOM MADE TO THE ORDER SPECIFICATIONS.

MOSS STUDIO SELLS TO THE TRADE AND CANNOT FULFILL ORDERS FOR DIRECT CONSUMERS.

Lead Time:

Standard lead-time is 6-8 weeks. Custom orders will take a minimum of 8-10 weeks.

Any production lead times and completion dates given are estimates until we have received all materials.

Rush Orders will be honored on an order-by-order basis and price will be quoted at time of request.

If an order’s arrival is needed by a specific date, please notify us at the time of order submission or as soon as possible so that we can make every effort in allowing for transit time.

Ordering & Payment Options:

Please email and/or fax all orders directly to your CODARUS territory representative or directly to Moss Studio customer service, support@mossstudio.com

An order will begin production upon receiving the 50% deposit. Once processed and confirmed by our office, we will send a confirmation invoice.

It is the account’s responsibility to check the order and invoice carefully. If a sketch is required, we will need a signature to move forward with production. Delay in submitting a signed sketch may result in longer production times.

Any necessary changes or modifications must be requested within three days of receiving a confirmation invoice, otherwise the order will be considered accurate and binding. We accept payment via Visa, Mastercard, American Express, Discover, or by check. A credit card authorization form must be submitted with every order.

Your order will not be released for shipping until the final payment is received and confirmed. No modifications of payment terms will be valid without written consent from Moss Studio.

All sales are final as each item is custom made to specifications.