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Warranty

Like all quality furniture, Moss Home products require routine maintenance. Proper care and use are essential to preserving all rights under this warranty.

ACCIDENTS. MISUSE, AND NORMAL WEAR AND TEAR

This warranty does NOT cover damage to products resulting from negligence, misuse, normal wear and tear, or accidents, including burns, cuts, scratches, tears, scu!s, watermarks, indentations, or pet damage.

PRODUCT MODIFICATION

Any modification made to products by any retailer, consumer, or other parties not authorized by Moss Home will void this warranty. All goods are intended for normal, residential use. Moss Home will repair or replace a product that is still under warranty if said product is deemed defective in material or workmanship. The lengths of all warranties below are determined from the date of delivery, defined as the ship date from our factory noted on Moss Home’s invoice, and are valid only to original purchasers and authorized Moss Home dealers.

WARRANTY

Any wrinkling, fading, wearing, or pilling of fabric is not warranted.

Cushions and Workmanship of the pieces are warranted for ONE YEAR after purchase if standard care procedures are followed. Cushions are not warranted against early cushion wear resulting from lack of normal cushion care, including but not limited to:

  • Normal density of materials, including the softening of the cushion core, which is expected with aging and cannot be considered a loss of resiliency.
  • Loss of initial “crown” of cushion due to normal compression.
  • Reasonable amounts of feather and/or down that exit the envelope.